FAQ

General Enquiries

Am i expected to pay for the services before the service is done?

Yes, to avoid any confusion of payment we ask that our customers pay before we start on their device.

Will any of my information on my phone get lost with the phone repair?

Very rarely do we experience the information being lost when we repair a device but we recommend that you save your files before if possible.

Do you have to make an appointment for a repair?

No, you do not need an appointment for a repair we accept walk ins.

Is there warranty and if so how does it work?

Yes, we do offer warranty but the warranty varies depending on what was fixed from your device.

Mail-In Repairs

Can I mail in any device for repair?

You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.

Is the customer expected to pay for the shipping?

No, we cover shipping charges when mailing any device to make it easier for our customers.

What should I include when I am shipping my device to you?

We only need your device, do not include accessories. Any other information we need will be provided from the mail-in form.

Do I have to include my passcode with my phone?

It is recommended. We need the pass code in order to test your phone after the repair. If you do not wish to provide your pass code, certain phone functions won’t be tested.

Do you need my SIM card?

No, we suggest that you remove your sim card or any other accessories.

Can it take longer than 4-5 days to repair my device?

Phones are repaired the same day they arrive although some may have a different problem than described or a  more complex problem but not to worry we stay in contact with our customers so that they can get their devices back as soon as possible.