Frequently Asked Questions
Yes, to avoid any confusion of payment we ask that our customers pay before we start on their device. Payment methods we currently accept are only Zelle or cashapp.
Very rarely do we experience the information being lost when we repair a device but we recommend that you save your files before if possible.
No, you do not need an appointment for a repair we accept walk-ins.
Yes, we do offer a warranty but the warranty varies depending on what was fixed from your device.
Yes, however, please fill out our mail-in repair form before shipping out your device. If you have any questions or your device is not listed please call and our customer service will assist you.
Yes, the customer is responsible for paying postal changes to receive your device. If we do repair your device we cover shipping costs to deliver your device.
We only need your device, do not include accessories. Any other information we need will be provided from the mail-in form.
It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested
No, we suggest that you remove your sim card or any other accessories.
Phones are repaired the same day they arrive although some may have a different problem than described or a more complex problem but not to worry we stay in contact with our customers so that they can get their devices back as soon as possible.