Frequently Asked Questions

General Enquiries

Am i expected to pay for the services before the service is done?

Yes, to avoid any confusion of payment we ask that our customers pay before we start on their device. Payment methods we currently accept are only Zelle or cashapp.

Will any of my information on my phone get lost with the phone repair?

Very rarely do we experience the information being lost when we repair a device but we recommend that you save your files before if possible.

Do you have to make an appointment for a repair?

No, you do not need an appointment for a repair we accept walk-ins.

Is there warranty and if so how does it work?

Yes, we do offer a warranty but the warranty varies depending on what was fixed from your device.

Mail-In Repairs

Can I mail in any device for repair?

Yes, however, please fill out our mail-in repair form before shipping out your device. If you have any questions or your device is not listed please call and our customer service will assist you.

Is the customer expected to pay for the shipping?

Yes, the customer is responsible for paying postal changes to receive your device. If we do repair your device we cover shipping costs to deliver your device.

What should I include when I am shipping my device to you?

We only need your device, do not include accessories. Any other information we need will be provided from the mail-in form.

Do I have to include my passcode with my phone?

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested

Do you need my SIM card?

No, we suggest that you remove your sim card or any other accessories.

Can it take longer than 4-5 days to repair my device?

Phones are repaired the same day they arrive although some may have a different problem than described or a more complex problem but not to worry we stay in contact with our customers so that they can get their devices back as soon as possible.